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The Seller shall arrange delivery of the goods upon receipt of payment for the order. If the goods are in stock, the estimated delivery time is up to 3 working days, unless otherwise specified.

If the goods ordered are not available in stock, the Buyer shall be informed separately of the estimated delivery time.

Delivery costs depend on the weight, size, delivery method and address of the goods. The exact delivery charge is specified at the time of order placement.

The delivery of the goods shall be carried out by third party courier service providers with whom the Seller cooperates.

The Buyer is obliged to provide an accurate and complete delivery address and contact details. The Seller shall not be liable for any delay or impossibility of delivery caused by inaccuracies in the information provided by the Buyer.

In case of any questions or uncertainties regarding delivery or order status, the Buyer may contact the Seller at the following e-mail address: info@motoveikals21.lv

The Buyer has the right to withdraw from goods purchased under a distance contract within 14 calendar days from the date of receipt of the goods, provided that the goods are unused and meet the conditions for return.

In order to exercise the right of withdrawal, the Buyer shall notify the Seller in writing by sending a withdrawal application to and within 7 days after sending the withdrawal notification, hand over the goods to the Seller in person at Motoveikals21, Raiņa iela 16, Jelgava, or send them by courier. The Buyer shall bear the costs of returning the goods.

Restrictions on the right of withdrawal

The right of withdrawal does not apply to goods if:

* the goods have been specially ordered at the Buyer's individual request and are not in the Seller's regular assortment (Paragraph 22.3 of Cabinet of Ministers Regulation No 255);
* the goods are used, damaged or not in the same condition as when they were originally purchased;
* the Goods are substantially damaged or the original packaging has been lost, which exceeds the time required to open the packaging to inspect the Goods.

In such cases, the Seller shall be entitled to assess the diminution in value of the goods and to withhold compensation accordingly.

Specially ordered goods

Goods which are ordered from the Supplier on the Buyer's instructions (part code, configuration, etc.) and which are not in the Seller's regular assortment shall be considered as special orders. Such goods are not subject to the right of withdrawal of the distance contract.

Claims for non-conformity

In the event of suspected non-conformity or manufacturing defect, the Buyer shall submit a written claim and hand over the goods to the Seller for evaluation. The claim shall be examined within 15 working days from the date of receipt of the goods.

If necessary, the Seller may request a service report or other technical information to objectively assess the condition of the goods.

Motorcycle electrical goods

Motorcycle electrical items (ignition modules, coils, sensors, governor rectifiers, etc.) shall not be subject to a right of withdrawal after unpacking, except in the case of a manufacturing defect or non-conformity. Before placing an order, the Buyer is obliged to check the compatibility of the product with his/her vehicle.

Batteries

In accordance with EU Regulation (EU) 2019/1148, lead-acid batteries that require manual charging of the electrolyte are prepared for use prior to sale.

After refilling, batteries are not accepted for return unless a manufacturing defect is detected.

Batteries are covered by a 6-month warranty, which applies only to manufacturing defects. The warranty does not cover damage caused by improper installation, operation or charging.

The seller of the products offered in this online store is SIA “European Trade Partners,” Reg. No. 43603064507, business address: 16 Raiņa Street, Jelgava, LV-3001, email: info@motoveikals21.lv (hereinafter referred to as the “Seller”).

By placing an order in the online store, the Buyer enters into a distance contract with the Seller and agrees to pay for the ordered goods in accordance with the selected payment method.

The Buyer places an order by selecting items in the online store and specifying their type and quantity. Payment for the order can be made via a direct Klix bank payment from the Buyer’s bank account or using other payment methods offered in the online store.

Klix is a licensed payment initiation service provider operating in accordance with European Union regulations on payment services (PSD2 – Directive (EU) 2015/2366).

After the order is placed, the Seller prepares an electronic invoice and sends it to the Buyer at the specified email address. An electronically issued invoice is valid without a signature in accordance with the laws of the Republic of Latvia.

The order is considered paid once the payment for the order has been received in the Seller’s bank account.

Terms of Use for www.motoveikals21.lv

When purchasing goods from the online store www.motoveikals21.lv, a distance contract is concluded between the Buyer and the Seller. The contract is concluded when the Buyer confirms the order and makes payment. Please review these terms before placing an order.

If the Buyer does not agree to the terms of the distance contract, they may place an order without payment and contact the Seller to enter into an individual contract.

1. Terms Used in the Contract

Withdrawal Form – a standard form that the Buyer may use to exercise their right of withdrawal.
Distance Contract – a contract for the purchase of goods from an online store, concluded remotely.
Online Store – the website maintained by the Seller at www.motoveikals21.lv

Seller – SIA “European Trade Partners,” Reg. No. 43603064507, Raiņa iela 16, Jelgava, LV-3001, Latvia.
Buyer – a natural or legal person who places an order in the online store.
Order – The selection and placement of goods by the Buyer in the online store.
Purchase – A paid order.
Goods – The goods offered in the online store.

2. Conclusion of the Distance Contract

2.1. The distance contract takes effect when payment for the order is received in the Seller’s bank account.
2.2. The version of the Terms and Conditions in effect at the time the order is placed applies to the Buyer.
2.3. The Seller has the right to amend the Terms and Conditions by publishing the current version on the online store.

3. Registration

3.1. Both registered and unregistered users may make purchases in the online store.
3.2. The Buyer is responsible for the accuracy and timeliness of the information provided.
3.3. Personal data is processed in accordance with the Privacy Policy.

4. Product Prices

4.1. All prices are listed in euros (EUR) and include value-added tax (VAT).
4.2. Shipping costs are not included in the price of the goods.
4.3. The product is sold at the price in effect at the time the order is placed.

5. Placing an Order and Payment

5.1. The buyer selects items in the online store and adds them to the cart.
5.2. Payment for the order is made via bank transfer, credit card, or other available payment methods.
5.3. The order is processed upon receipt of payment.

6. Delivery of Goods

6.1. The delivery method and costs are specified when the order is placed.
6.2. If delivery is delayed for reasons beyond the Seller’s control, the Seller will notify the Buyer.
6.3. The Buyer is advised to inspect the packaging and the condition of the goods immediately upon receipt.

7. Right of Withdrawal

7.1. The Buyer has the right to withdraw from a distance contract for goods purchased within 14 calendar days from the date of receipt of the goods, unless otherwise provided by law.
7.2. To exercise the right of withdrawal, the Buyer must notify the Seller in writing and return the goods within 14 days after sending the notice of withdrawal.
7.3. The Buyer is responsible for the return shipping costs.

8. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to goods that:

* are manufactured or ordered at the Buyer’s individual request and are not part of the Seller’s regular product lineup (Cabinet of Ministers Regulation No. 255, Section 22.3);
* have been used or damaged;
* have lost their original appearance to a greater extent than is necessary for inspecting the goods.

In such cases, the Seller has the right to assess the reduction in the value of the goods.

9. Non-conformity of the Goods with the Terms of the Contract

If the Buyer finds that the goods do not comply with the terms of the contract, the Buyer shall submit a written complaint and return the goods to the Seller for evaluation.
The claim will be reviewed within 15 business days from the date of receipt of the goods in accordance with the Consumer Protection Law.

10. Exchange of Information

Communication between the Buyer and the Seller takes place using the contact information provided on the online store.

11. Dispute Resolution

Consumer disputes are resolved by the Consumer Out-of-Court Dispute Resolution Commission or in accordance with the procedures established by law.

12. Final Provisions

12.1. These Terms are governed by the laws of the Republic of Latvia.
12.2. These Terms are effective as of August 10, 2024.