The Buyer has the right to withdraw from the Goods within 14 calendar days of receipt of the Goods if the Goods have not been used within those 14 days. In order to exercise its right of withdrawal, the Buyer shall inform the Seller by sending a letter of withdrawal.
The Buyer is obliged to return the goods to the Seller within 7 days after sending the rejection letter by bringing the goods personally to Motoveikals21, Raiņa iela 16, Jelgava or using courier services. All expenses incurred in returning the goods to the Seller shall be borne by the Buyer.
The Buyer cannot exercise the right of withdrawal in whole or in part if:
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the nature of the goods ordered means they cannot be returned, or are perishable or expendable;
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the goods ordered are made or ordered directly for the Buyer on an individual basis;
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if the goods have lost their original appearance, if the packaging of the goods has been damaged, if the logo marks of the goods have been torn off, in such cases the Seller has the right to calculate the loss in value of the goods and deduct this amount from the purchase price of the goods.
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If a special agreement has been made between the Customer and the Seller to order a rare/expensive item and if the Customer has been warned in advance of any delays in returning the item.
Section 12(6) of the Consumer Rights Protection Law of the Republic of Latvia states that "the consumer is responsible for maintaining the quality and safety of the goods during the period of exercising the right of withdrawal". The Seller reserves the right to refuse the Buyer to exercise the right of withdrawal or to withhold the refund fee in the event that the goods have been damaged by negligent handling or failure to follow the instructions during use, if the original packaging of the goods has been lost or if the packaging of the goods is substantially damaged.
In case of return of the goods, the refund of the purchase price shall be made within 7 (seven) working days after receipt of the returned goods and checking their technical condition.
⚠ Important information on returns:
Please note that motorcycle electrical items (ignition modules, coils, sensors, regulator rectifiers, etc.) are not accepted for return after purchase and unpacking. This is due to the specific nature of the electronics and protection against possible incorrect installation or damage. Please check the compatibility of the part with your vehicle before ordering. If you need advice, please contact our specialists!
⚠ Important information on installation and returns:
To ensure correct operation and maximum safety, the installation of the carburettor, cylinder, cylinder assembly or crankshaft must only be carried out by a certified mechanic or officially registered workshop.
🔧 Return policy:
The product can only be returned if it has been installed by a certified mechanic or an officially registered workshop and a manufacturing defect has been detected. A service certificate with official confirmation of the defect is required for the return to be accepted.
⚠ Important information about batteries and charging
According to the European Union Regulation (EU) 2019/1148 on the marketing and use of explosive precursors, lead-acid batteries that require manual acid refilling are refilled before sale. This means that:
🔋 All batteries are filled and prepared for use before being sold to the customer.
🔋 Sulfuric acid solution is not dispensed separately - batteries are delivered with the required electrolyte.
🔋 Once filled, the battery cannot be returned unless a manufacturing defect is detected.
📌 This process is carried out to ensure compliance with EU legislation and to guarantee the safe and responsible use of batteries.
⚠ Important information about the guarantee
All our batteries come with a 6-month warranty from the date of purchase.
🔋 The warranty covers only industrial defects and manufacturing errors that affect the battery's performance under normal operating conditions.
🔋 The warranty does not cover damage caused by incorrect installation, overcharging, deep discharge, mechanical shock or improper operation.
🔋 In order to have the product inspected under warranty, you must present proof of purchase (bill of lading or receipt).
